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Can't log in. Please help!
Error: Bad Internet Connection
Error: Bad Internet Connection
Updated over a week ago

Q1: When I open the desktop application, the error "bad internet connection" appears, however, I'm sure that my internet connection is stable. What should I do?

A: If you're facing connectivity problems with the desktop app, start with these troubleshooting steps:

  1. Double-check Internet Connection: Ensure that your computer is connected to the internet. Try opening a web browser to see if you can access websites.

  2. Restart the App: Close the desktop app and reopen it. Sometimes, a simple restart can resolve connectivity issues.

  3. Update the App: Ensure that you are using the latest version of the desktop app. Check for updates and install the newest version.

Q2: The app still can't connect. What can I do?

A: If the app is not connecting to the server, try the following:

  1. Firewall/Antivirus Settings: Check your firewall or antivirus software settings. It might be blocking the app's connection. Temporarily disable the firewall or add the app to the exceptions list.

  2. Proxy Settings: If you are using a proxy, ensure that the app is configured to work with it. Check the app's settings for proxy configuration options.

  3. Network Restrictions: If you are on a corporate network, there may be network restrictions in place. Contact your IT department to ensure the app is not being blocked.

Q4: I've tried everything, and still have this issue. What's my last resort?

A: If all else fails:

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