All Collections
Can't log in. Please help!
Can't Receive Confirmation Code
Can't Receive Confirmation Code
Updated over a week ago

Q1: I'm not receiving my confirmation code. What should I do?

A: If you're facing difficulty receiving a confirmation code, follow these steps:

  • Check Your Connection: Ensure that you have a stable internet connection. Poor connectivity can lead to delays in receiving messages.

  • Correct Contact Information: Double-check the email address associated with your account. Make sure it's accurate and up-to-date.

  • Spam Folder: Sometimes, confirmation emails may land in your spam or junk folder. Check these folders to see if the code is there.

  • Wait a Bit: In some cases, there might be delays in sending confirmation codes. Wait for a few minutes, and if you still haven't received it, try the resend option if available.

Q2: I've waited, and I'm still not receiving the code. What's next?

A: If you've waited and the code hasn't arrived, try the following:

  • Resend Option: Go to the following link. Input the email you used during the registration process and resend the confirmation code. Use this option, and wait a few minutes for the new code.

Q3: What if I'm still having issues after trying the above steps?

A: If the problem persists, consider the following:

  • Different Device: Try using a different device to see if the issue is device-specific.

  • Disable VPN or Proxy: If you're using a VPN or proxy, it may interfere with the confirmation code delivery. Temporarily disable it and attempt the verification again.

  • Check Email Security Settings: Some email providers have strict security settings that may block certain emails, including confirmation codes. Review your email account's security settings and ensure that emails from the sender are not being blocked.

  • Corporate Email Policies: If you are using a corporate email address, your organization's email policies could be filtering out certain messages. Check with your IT department to see if there are any restrictions on receiving external emails.

Q4: I've tried everything, and I'm still not receiving the code. What's my last resort?

A: If all else fails:

Did this answer your question?