Troubleshooting & FAQ

MeshInspector troubleshooting guides — solutions for common errors, FAQ, connectivity issues, login problems, and how to access log files for support.

5 articles

How to Access Log Files in MeshInspectorOpen the MeshInspector log with About › Open Log, find the log folder on Windows, macOS and Linux, and send the log and system details to support.
Forgot passwordReset your MeshInspector account password — a quick step-by-step guide to recover access if you've forgotten your credentials.
Error: Bad Internet ConnectionFix the Connection error in MeshInspector — what Retry and Sign Out do, which hosts the app needs, when it works offline, and what to send to support.
Can’t Receive Confirmation CodeTroubleshoot missing MeshInspector email confirmation codes — check spam, verify your address, and request a new code if needed.
Contact Support and Send FeedbackContact MeshInspector support from Home › Feedback, report a bug on GitHub, and attach the log file and system details for a faster answer.

Cookie	Duration	Description
meshinspector_cookie_consent	1 year	Stores your choices and a random consent ID used only to prove your consent.
__cf_bm	30 minutes	Set by Cloudflare on HubSpot and LinkedIn domains to tell people from bots, for example when the HubSpot forms on our contact and reseller pages load.
_GRECAPTCHA	Up to 6 months	Strictly necessary for the security of our contact form: Google reCAPTCHA sets it on google.com for its risk analysis, which protects the form against spam and abuse.
rc::a, rc::d-* (local storage)	Until cleared	Strictly necessary for the security of our contact form: Google reCAPTCHA stores them on google.com, in its frame inside the form, to tell people from bots.
rc::c (session storage)	Session	Strictly necessary for the security of our contact form: Google reCAPTCHA stores it on google.com for the current visit, to tell people from bots.

Cookie	Duration	Description
_ga	2 years	Google Analytics: distinguishes visitors.
_ga_SCHM0KJKPH	2 years	Google Analytics: keeps the session state.
_clck	1 year	Microsoft Clarity: keeps the Clarity user ID and preferences.
_clsk	1 day	Microsoft Clarity: connects several page views into one session.
_cltk (session storage)	Session	Microsoft Clarity: identifies the browser tab.
__hstc	6 months	HubSpot: main analytics cookie with visitor and session data.
hubspotutk	6 months	HubSpot: visitor identity; links a contact-form message or a reseller application to your earlier visits.
__hssc	30 minutes	HubSpot: counts page views in the current session.
__hssrc	Session	HubSpot: detects a new browser session.

Cookie	Duration	Description
_fbp	90 days	Meta (Meta Platforms Ireland Ltd. for the EEA): stores a unique ID to deliver and measure Facebook/Instagram ads, for the Meta pixels 1466808574144374 and 1230677305725443 (the second one through HubSpot ads).
_fbc	90 days	Meta: stores the ad click when you arrive from a Facebook or Instagram ad.
lastExternalReferrer, lastExternalReferrerTime, multiFbc (local storage)	Until cleared	Meta: the last other website that linked to ours and, after an ad click, its click IDs.
_gcl_au	90 days	Google Ads: links ad clicks to visits (conversion linker).
_gcl_aw, _gcl_dc, _gcl_gb	90 days	Google Ads conversion linker: stores the ad click (gclid, dclid, gbraid) when you arrive from a Google ad.
_gcl_ls (local storage)	90 days	Google Ads: conversion linker data in local storage.
li_fat_id	30 days	LinkedIn: stores the ad click when you arrive from a LinkedIn ad.
bcookie	1 year	LinkedIn: identifies the browser for the LinkedIn Insight tag.
li_gc	6 months	LinkedIn: stores your consent to non-essential LinkedIn cookies.
lidc	1 day	LinkedIn: selects the data center.
UserMatchHistory, AnalyticsSyncHistory, li_sugr, bscookie	30 days to 1 year	LinkedIn: set on linkedin.com by the Insight Tag, for example when you are signed in to LinkedIn; ad ID syncing and browser identification.
MUID, MR, SM, ANONCHK, SRM_B	Session to 13 months	Microsoft: set on clarity.ms and bing.com when Microsoft Clarity loads with this consent; identify the browser across Microsoft sites.
IDE	13 months in the EEA, Switzerland and the UK; 24 months elsewhere	Google: ad delivery and retargeting on doubleclick.net, when Google signals is active.