Q1: I forgot my password. What should I do to regain access to my account?
A: Reset it from the sign-in screen of MeshInspector. The app emails you a reset code — a code to type in, not a link to click:
- On the Sign in screen, click Forgot your password?
- On the Reset Password screen, type the email of your account and click Reset My Password.
- The Confirm Reset Password screen opens: "We have sent a password reset code by email to … Enter it below to reset your password."
- Type the code from the email, then a New Password. The app shows which rules the password still misses: 8 to 99
characters, a lowercase Latin letter (a–z), a number and a special character such as
! @ # % & ? -(a+or a space does not count). - Click Change Password, then sign in with the new password.
If you remembered the password after all, Back to Sign In returns to the sign-in screen.
Q2: I'm not receiving the password reset email. What should I do?
A: If you're not receiving the password reset email, try the following:
- Email Verification: A password reset code is sent only to the registered email address of a confirmed account. You may not receive it if your account was not confirmed during the initial registration process. Please proceed with account confirmation first, then reset the password.
Q3: I'm not receiving the password reset email. What should I do?
A: If you're facing difficulty receiving a password reset email, follow these steps:
- Check Spam/Junk Folder: The email might be in your spam or junk folder. Check these folders and mark the email as "Not Spam" if found.
- Wait a Bit: Email delivery can sometimes be delayed. Wait for a few minutes and check your email again.
- Correct Email Address: Ensure that you are checking the correct email account.
- Resend Reset Email: Click Back to Sign In, then Forgot your password? again, check the email and click Reset My Password to get a new code. Use the code from the newest email.
Q4: I've tried everything, and I'm still not receiving the code. What's my last resort?
A: If all else fails:
- Contact Support: If the issue persists, reach out to customer support via email at support@meshinspector.com.
