When you create a MeshInspector account, the app sends a confirmation code to your email and shows the Confirm Sign Up screen: "We have sent a code by email to … Enter it below to confirm your account." Type the code there and click Confirm Account. Until the account is confirmed, signing in to it ends with an error, and a password reset email may not reach you either.
The email comes from MeshInspector Support (support@meshinspector.com) with the subject Confirm your MeshInspector account. The code in it is valid for 24 hours; after that, ask for a new one as described in Q2.
Q1: I'm not receiving my confirmation code. What should I do?
A: If you're facing difficulty receiving a confirmation code, follow these steps:
- Correct Contact Information: The Confirm Sign Up screen shows the address the code went to. Make sure it is yours and has no typo. If it is wrong, click Back to Sign Up and register again with the right address.
- Spam Folder: Sometimes, confirmation emails may land in your spam or junk folder. Search these folders for the subject Confirm your MeshInspector account.
- Wait a Bit: In some cases, there might be delays in sending confirmation codes. Wait for a few minutes before you ask for a new one.
- Check Your Connection: Ensure that you have a stable internet connection. Poor connectivity can lead to delays in receiving messages.
Q2: I've waited, and I'm still not receiving the code. What's next?
A: Ask the app for a new code:
- Stay on the Confirm Sign Up screen.
- Under the Confirm Account button, click Resend it next to "Didn't receive a code?".
- Wait a few minutes and type the code from the newest email.
The app shows the Confirm Sign Up screen only right after you sign up. If you have already closed it, the app cannot open it again for that email: write to support (see Q4) with the address you registered.
Q3: What if I'm still having issues after trying the above steps?
A: If the problem persists, consider the following:
- Different Device: Try using a different device to see if the issue is device-specific.
- Disable VPN or Proxy: If you're using a VPN or proxy, it may interfere with the confirmation code delivery. Temporarily disable it and attempt the verification again.
- Check Email Security Settings: Some email providers have strict security settings that may block certain emails, including confirmation codes. Review your email account's security settings and ensure that emails from support@meshinspector.com are not being blocked.
- Corporate Email Policies: If you are using a corporate email address, your organization's email policies could be filtering out certain messages. Check with your IT department to see if there are any restrictions on receiving external emails.
Q4: I've tried everything, and I'm still not receiving the code. What's my last resort?
A: If all else fails:
- Contact Support: If the issue persists, reach out to customer support via email at support@meshinspector.com. Write the email address you registered with, so the team can find your account.
